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Support & FAQ

Where are my downloads?

Where are my downloads?


Your downloads will be delivered in these locations:

  • An email with the download links will be sent to you alongside this email (check the spam folder if you didn’t receive the email):
  • Download links appear on the 'Thank you' page after purchase

F.A.Q.

I purchased a drum kit or sample pack and cannot find the download link. Where is it?

All drum kits, sample packs, and digital downloads links are sent to the e-mail address your order was placed under. Occasionally, some e-mail services and filters will re-direct our e-mails to your SPAM Folder/Filter. If your PayPal e-mail address is different than the order e-mail address, check your PayPal e-mail inbox.

Please check your SPAM Folder/Filter before contacting Customer Service. The subject line for order e-mails looks like this:

 

Downloads for Order #


Should you have further trouble locating your order download link, contact Customer Service by sending an email to: contact@omega-create.com

 

I have a ton of drum samples and am interested in making my own kits and sample packs. Would you sell my kit/sample packs on your site?


No. Our goal is to provide the highest quality hip hop and electronic drum samples and libraries. By hand selecting our producers and sound designers we are able to quality control our sound library and keep our drums consistent and compelling.

However, we do make exceptions in rare occasions, for any inquiries, email us at:

contact@omega-create.com 
 

 

Contact Us

email: contact@omega-create.com 

Terms & Conditions

Terms & Conditions

By using this website, which includes any affiliated websites and mobile applications (the “Website”), you are entering into an agreement with Omega-Create (sometimes also referred to as “we”, “us” or “our”) and hereby agree to the terms & conditions set out herein (the “Terms”). We may modify these Terms at any time (without notice to you) by posting revised Terms on the Website. You are responsible for regularly reviewing these Terms for any changes or updates to these Terms, the Website or any offerings through the Website. 

About Omega-Create

Omega-Create is in the business of selling downloadable products in the form of digital audio recordings, music production software and other related materials, and additional products and services that may be added to the Website from time to time, for use by, without limitation, musicians, music producers, composers, film editors and web designers (the “Products and Services”). The available Products and Services offered on the Website may be updated or changed at any time at Omega-Create's sole discretion.   

Payment and Downloading Products

Payment is taken on behalf of Omega-Create by PayPal and Shopify Payments. After payment for the Products and Services, you will be taken to a page of your account, where you can download your purchased Products and Services.  

Intellectual Property Rights

All right, title, and interest in and to the Website, Omega-Create logos, designs, and trademarks are and will remain our exclusive property (collectively, “Intellectual Property Rights”). You will not use the Intellectual Property Rights for any purpose (or anything that is confusingly similar to the Intellectual Property Rights) without the express authorization to do so from Omega-Create. 

Privacy Policy

To provide you with the Products and Services you have selected, it is essential for Omega-Create to store your personal information. This information will be used by us and our service providers or other third party partners to allow for faster purchasing and the allocation of discount coupons, and will not be passed on to any third parties other than those who assist Omega-Create in providing the Products and Services to you. No promotional information from Omega-Create or any third parties will be sent to the email address provided, except the Omega-Create newsletter, which you can unsubscribe to at any time using the link at the bottom of the email. By using the Website and providing us with your personal information, you are hereby expressly consenting to being added to
Omega-Create’s newsletter.   

 

Third Party Sites

The Website may contain links to other internet sites owned by third parties.  Your use of each of those sites is subject to the conditions, if any, of those sites.  We have no control over sites that are not ours, and we are not responsible for any use of such sites or content on them. Our inclusion on the Website of any third party content or link to a third party site is not an endorsement of that content or third party site.  

Disclaimer, Waiver and Indemnity

While Omega-Create will take reasonable steps to ensure that the Website and our Products and Services are free from uncleared or unauthorized samples, free from materials that infringe copyright, and free from any viruses, trojans, malware, spyware, harmful software, data theft, or any unauthorized malicious activity, Omega-Create makes no guarantees on this subject and will not be held liable for any losses, judgements, claims, legal fees, or court costs resulting from this.

Your use of the Website and any Products and Services is at your sole risk, and the Products and Services on our Website are provided on an "as is" and "as available" basis without any warranty or condition, express, implied or statutory. In addition, Omega-Create does not warrant that our Products and Services will be uninterrupted, timely, secure, or error-free.

You hereby agree to indemnify, defend and hold us and all of our officers, directors, owners, employees, affiliated parties, suppliers, and licensors (collectively referred to as the “Indemnified Parties”) harmless from and against any and all liability, losses, costs, and expenses (including legal fees) incurred by any Indemnified Party in connection with any claim, including but not limited to, violation of rights of publicity and/or privacy, copyright infringement, or trademark infringement, arising out of your use of the Website, the Products and Services, use of third party sites, your violation of these Terms, your violation of the rights of any other person or entity, and any use or alleged use of your account or your passwords by any person, whether or not authorized by you.   

Third Party Licenses

You acknowledge and agree that when you purchase the Products and Services, your purchase may be subject to licensing terms from a third party, such as the owner of the copyright in the sound recording(s) or underlying musical composition(s) of the Products and Services, if applicable (“Third Party License”). By purchasing the Products and Services, and if applicable, you are agreeing to any Third Party License, which you will have the opportunity to review prior to purchasing the Producers and Services. If applicable, you agree that you have reviewed such Third Party License and have received (or have had the opportunity to receive and have declined) independent legal advice on how such Third Party License governs the use of the Products and Services you have purchased on the Website.     

Limitation of Liability

You expressly agree that the Omega-Create (including our officers, directors, owners, employees, affiliated parties, suppliers, and licensors) will NOT be held liable for and will remain harmless against any losses, judgements, claims, legal fees or court costs that may arise from your use of the Website and purchase of any Products and Services from this Website, including any losses, judgements, claims, legal fees or court costs resulting from Third Party Licenses. By entering this agreement you agree not to sue or recover any damages from Omega-Create (including our officers, directors, owners, employees, affiliated parties, suppliers, and licensors) as a result of your use of the Website, purchase of any Products and Services, Third Party Licenses, and/or our decision to terminate or suspend this agreement, your account, or access to any of our Products and Services. 

In addition, to the maximum extent permitted by applicable law, we will not be liable for any direct or indirect, incidental, special, exemplary, punitive or consequential damages suffered by you in connection with or arising out of your use of the Website, Products and Services, its software, content or other materials, even if we have been advised of the possibility of such damages, including but not limited to, damages for loss of profits, goodwill, use or loss of any of your content, passwords, or other intangible losses, resulting from but not limited to: the use or the inability to use the Website and the Products and Service; alternation of, inaccuracies, errors or omissions in your consent, transmissions or data; or statements or conduct of any third party, including but not limited to any and all damages flowing from unauthorized third party use of the Website or the Products and Services.

Additional Agreement with Omega-Create

If you execute a separate agreement with Omega-Create for any Products and Services, you expressly agree and acknowledge that you remain bound by these Terms.     

Delivery/Refund Policy

After making payment on this Website you will be automatically taken to a download page, where you can download your purchased Products and Services. If you experience any problems, please get in contact with us at
contact@omega-create.com
 and we will work to solve the problem. However, for certainty, once downloaded, the Products and Services purchased by you from Omega-Create are non-refundable.